Enquiry and Free estimate

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Following your enquiry and completion of our application form, we will review the information and provide you with a free quote, with a breakdown of all the elements that make up the cost of certification. There are no fees until you accept the quote and return the signed contract that includes the conditions for certification. We will contact you to start the certification process and agree on dates for the Stage 1 Audit. 

 

Stage 1 Visit

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The stage 1 audit (part of which is generally on site), provides a focus for planning the Main Audit, reviews documentation specific to your business and works with your staff to quickly resolve any problems.

 

Stage 2 Main Audit Visit 

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The Main Audit measures the effectiveness of the applied management system in managing requirements, products, processes and services. The audit is carried out alongside your own staff, with results and findings openly discussed and reviewed. At the end of the audit a report is prepared for acknowledgement and acceptance by your company representative. Any corrective actions arising from the audit are discussed and any forward plan of work agreed, including a follow-up visit if needed.

 

Certification Approval & Surveillance Programme

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When your applied management system complies with ISOCert and applicable accreditation requirements, a certificate of approval is issued which is valid for three years. This is subject to satisfactory on-going maintenance of your applied management system. Verification is through an audit surveillance programme that is carried out through yearly surveillance visits that's organised to fit in with your business requirements.

 

Three-yearly Re-certification Visit

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Every 3 years your quality management system needs to be re-assessed. Following satisfactory re-certification your certificate is reissued for a further three years.

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General

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Information on granting, refusing, suspending, restoring or withdrawing of certification or extending or reducing the scope of certification is available here. 

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Processes for handling complaints

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All complaints are to email to certification@isocert.com.sg. 

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Upon receipt of complaint, ISOCert will confirm whether the complaint relates to auditing activities that it is responsible for and, if so, will carry out investigation before deciding the next course of action. If the complaint relates to an audited client, then examination of the complaint will consider the effectiveness of the client’s audited management system.

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Upon receiving any complaint, ISOCert will be in contact with the complainant to gather necessary information pertaining to the complaint and carry out the investigation accordingly. All information related to the investigation will also be recorded. Where necessary, the case will be made known to the Director of ISOCert to carry out the investigation together. Upon successful investigation with root cause identified, follow up correction and corrective actions will be introduced for closure.

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The process and outcome of investigation will be subject to requirements for confidentiality, as it relates to the complainant and to the subject of the complaint.